Japan emergency numbers and visitor helplines: who to call

15-second answer

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Use 110 for urgent police incidents or accidents. For a nonurgent safety concern or police consultation, the National Police Agency instead directs people to the nearest police station or #9110. #9110 is not emergency dispatch: it connects to the general consultation desk of the prefectural police for the area you call from, with nights, weekends and holidays covered by duty staff or recorded guidance. It may not work from some IP phones. Language support is not stated.

Before travel, use the eSIM phone-number guide to separate mobile data from an actual voice number and calling capability.

During an emergency call

If emergency dispatch is needed, stop reading and call the matching number now. Answer the operator's questions and follow the current instruction. This checklist is preparation, not a reason to delay the call.

• within Japan: 050-3816-2787;
• from overseas: +81-50-3816-2787;
• published availability: 24 hours a day; and
• published languages: English, Chinese and Korean.

JNTO describes support involving accidents, illness, natural disasters and tourism information. The Hotline is not the police, fire service or ambulance dispatcher. It does not establish a general three-way interpretation or reservation service.

Got a message saying your hotel card payment failed? See how to spot fake hotel payment messages before you tap any link.

1. Use the JNTO medical directory to filter by location, language, and clinical specialty.
2. Contact the exact facility using its current first-party details.
3. Confirm hours, languages supported, patient acceptance, location, prices, and payment methods.
4. Call 119 for medical emergencies requiring an ambulance.

For quantity limits, permits and banned medicines, see bringing medication into Japan.

A directory listing does not diagnose the traveller, choose a hospital or prove that a facility can accept the patient. For insurance questions, use what Japan travel insurance should cover and whether travel insurance fits the trip.

Find dentists or eye clinics nearby

In the JNTO medical search, choose your area and language, then “Oral Health” for dental services or “Ophthalmology” for eye care. The displayed distance is a straight line, so check the actual route before travelling.

Tell the clinic what happened, when it started, where you are staying and when you leave the area. Ask: “Can you assess this today, in this language? What should I bring, what is the estimated initial cost, and how can I pay?” Confirm the clinic's answer before setting off when possible; a search result does not reserve an appointment.

Lost glasses or contact lenses: separating quick replacement from medical care

For broken or lost glasses, take the damaged pair, a spare or your prescription record to an optician. Give your collection deadline and ask whether repair, lens replacement or a new frame is possible. As one provider example, OWNDAYS accepts select other-brand frames after inspection; quick collection depends on lens stock, while some prescriptions and options take several days. Confirm your exact order before changing travel plans.

For contact lenses, bring the box or lens details and ask an eye-care professional about replacement. The Japan Contact Lens Association guidance on eye exams and prescriptions when buying lenses or changing their type. Do not choose a substitute from glasses strength alone. Eye symptoms need medical assessment rather than an optical-shopping workaround.

Your 4-year-old has a fever at 02:00 in a Shinjuku hotel. This example shows which number does what. It isn't medical advice: if you think it's an emergency, call 119 straight away.

If columns are cut off, scroll sideways. Keyboard: focus the table, then use Left/Right Arrow keys.

What to say on a 119 call (FDMA guide): “Kyūkyū desu” (it's a medical emergency) → the city and address, or a landmark such as your hotel name → the symptoms, including whether the person is conscious and breathing → their approximate age → your name and a callback number. An ambulance may be sent before you finish.

Result: 119 if it's an emergency; #7119 or #8000 if you can't tell (in Japanese); the JNTO hotline for help in English with the non-emergency part. Then contact your insurer's 24-hour line about payment (see do I need travel insurance?).

Treatment bills can be large, and JNTO warns that foreign visitors who fail to pay their medical expenses may be denied entry to Japan in the future. Check how you will pay before you need care: see do you need travel insurance for Japan?

Source check dates: see individual records

If columns are cut off, scroll sideways. Keyboard: focus the table, then use Left/Right Arrow keys.

Safety Tips, Japan Safe Travel Information and JMA provide visitor-facing routes to current earthquake, tsunami, weather and volcanic information. Continue to the exact municipality, accommodation or transport operator for the local instruction.

For what to do if an earthquake or typhoon reaches you during the trip, see what to do in an earthquake or typhoon.

An alert establishes a hazard or information state. It does not prove that a route, shelter, hotel or transport service is currently available.

Lost passport: report it at the nearest police box (koban) or police station and ask for the lost-item report number, then contact your embassy or consulate, which will need that number to issue a new passport or emergency travel document.

Start from the Ministry of Foreign Affairs directory, identify the mission responsible for your nationality, and confirm its current contact, hours and service scope. Appointment, after-hours help, eligibility, fee and document outcome remain Unknown until the mission confirms them.

Travelling on a British, French or German passport? See entering Japan on a UK, French or German passport for stay length, extensions and the departure tax.

An insurer or assistance provider can explain the actual policy, but it is not emergency dispatch and cannot be assumed to guarantee coverage, direct payment or a facility. For general suitability boundaries, see Will Japan work for me?.

These details remain unconfirmed until verified directly with the service provider:

• voice calling compatibility on your specific phone and SIM card;
• charge, queue, response time, current local interpreter or language support and jurisdiction;
• diagnosis, ambulance destination and facility acceptance;
• local evacuation, shelter and transport status;
• consulate service scope, opening hours, applicable fees, and official document issuance; and
• coverage details and assistance outcomes from the insurer or provider.

A web page is not an offline guarantee. Manually copy the official contacts with their checked dates, then recheck them before travel. Keep the site's correction contact separately; it is not an emergency service.