teamLab Planets vs. Borderless: which should you visit?
Checked against 8 official sources. 7 minute read.
What to know first
Choose teamLab Planets (Toyosu) for a physical, barefoot walk that includes water that can reach adult knee height. Choose teamLab Borderless (Azabudai Hills) for interconnected digital artworks you explore without a set map. They are separate venues with separate tickets, and you don't need both. Adult tickets were listed at ¥3,800 for Planets and ¥3,400 for Borderless on 19 October 2026, with prices that change by date. What can rule a venue out for your group: water, clothing and changing at Planets; darkness, uneven footing, low ceilings, flashing lights, loud sound and scents at Borderless.
Conditions to check
- Planets has water areas that may reach adult knee height, and not every area is barefoot.
- Check Borderless's darkness, footing, low ceilings, light, sound, aroma and access against your needs.
- Particular artworks may be unavailable. As of 19 October 2026, neither venue’s official page lists a fixed notice period for an artwork’s closure or a partial-artwork discount.
- Adults
- ¥3,800 at Planets, ¥3,400 at BorderlessBoth use dynamic pricing
- Buying on the day
- Planets doesn’t sell tickets on siteBorderless sells same-day tickets while they last, for ¥200 more
- Water
- At Planets it can rise to adult knee heightBorderless has no water
On this page
For travellers picking between Tokyo's teamLab locations who want to compare accessibility, luggage rules, and ticket conditions before booking.
Check the exact language support available
Language support
Check website languages, printed materials, audio guides, translation, tour commentary and staff language support separately.
Evidence scope: Only support modes explicitly confirmed by the current cited source set are shown as confirmed.
- Official page
- English
- Written guide
- Borderless (official app and website): English, Chinese, Korean. Planets: Not confirmed in the current sources.
- Recorded audio
- Not confirmed in the current sources.
- Live interpretation
- Not confirmed in the current sources.
- Guided language
- Not confirmed in the current sources.
- Staff language
- Borderless: English. Planets: Not confirmed in the current sources.
Not confirmed means our sources do not establish this support option. Ask the venue about the exact date and support you need.
Key facts, checked 19 October 2026
Adults (18 and over): ¥3,800 at Planets and ¥3,400 at Borderless, as listed on 19 October 2026. Both use dynamic pricing, so the price for your date may differ. Ages 13–17 (junior high and high school students at Planets): ¥2,800 at both. Ages 4–12: ¥1,500 at both. Under 4: free.
Untimed passes: the Planets Premium Pass costs ¥12,000 (ages 4 and over) and gives priority entry; the Borderless Flexible Pass costs ¥12,000 and works at any time that day.
Buying on the day: Planets doesn't sell tickets on site. Borderless sells same-day tickets while they last, for ¥200 more on site.
Water: at Planets it can rise to adult knee height and you walk barefoot. Borderless has no water.
Stations: Planets is a 1-minute walk from Shin-Toyosu (Yurikamome). Borderless is 2 minutes from Exit 5 of Kamiyacho Station (Hibiya Line).
Hours: Planets is open 8:00–22:00 and closes at 20:00 on 31 December; it is closed on Thursday 5 November and Thursday 3 December 2026. Borderless is usually open 8:30–21:00, but closes at 22:00 on some dates and at 17:00 on 17 November; it is closed on Tuesday 24 November and Tuesday 8 December 2026. Last entry at both venues is 1 hour before closing.
Runs until: Planets' official run ends at the end of 2027. Borderless is permanent.
Sources for this section: teamLab Planets TOKYO: official venue page · teamLab Borderless (Azabudai Hills): official venue page
Which venue fits your group?
You want to walk through water and lie under the flower dome: choose Planets, the barefoot venue with knee-deep water.
Someone can't get their feet or legs wet, or uses a wheelchair throughout: choose Borderless, which has no water. Both venues keep some artworks off-limits to wheelchair users.
Someone is sensitive to darkness, flashing light, loud sound or scents: both venues have them. Borderless lists dark spaces, low ceilings, flashing light, loud sound and scents; Planets also has dark and mirrored rooms.
You can only decide on the day: choose Borderless, which sells same-day tickets while they last (¥200 more on site). Planets doesn't sell at the door.
One adult with more than three children under 13: choose Borderless. Planets allows 3 children per adult; Borderless allows 5.
You're visiting after 2027: choose Borderless, because Planets' run ends at the end of 2027.
You want both: do them on different days. Our view: two hours of immersive light in one day is plenty for most families.
Sources for this section: teamLab Planets TOKYO: official venue page · teamLab Borderless (Azabudai Hills): official venue page · teamLab Planets Ticket Store: help
Worked example: a family of four on a Saturday
The party: two adults, a 14-year-old and an 8-year-old, visiting Planets on Saturday 14 November 2026.
1. Price at the listed rates: 2 × ¥3,800 + ¥2,800 + ¥1,500 = ¥11,900. The adult price is dynamic, so check the total for your date. The same family at Borderless pays 2 × ¥3,400 + ¥2,800 + ¥1,500 = ¥11,100.
2. Book a 10:00 entry on the official Planets ticket store. The time is your entry time, not a time limit; at busy times, expect a 30–60-minute queue outdoors.
3. Getting there: take the Yurikamome to Shin-Toyosu, then walk for 1 minute.
4. Dress in clothes that roll up above the knee; free shorts are available. Pack a change of clothes for the 8-year-old.
5. Bags: nothing goes into the artworks, and the lockers take items up to 23 × 34 × 37 cm.
6. Plan to be out around 12:00 if you walk straight in, or closer to 13:00 if you meet the 30–60-minute queue. teamLab's Borderless FAQ says most visitors spend around 2 hours at either museum, and Planets says the ticket time “is not the staying time”. The on-site restaurants (10:30–21:30) are for ticket holders only.
Sources for this section: teamLab Planets TOKYO: official venue page · teamLab Planets Ticket Store: help · teamLab Borderless (Azabudai Hills): official venue page · teamLab Borderless: official FAQ
Identify the venue before comparing the offer
The official Planets site lists the Toyosu venue, while Borderless is currently at Azabudai Hills. Keep your venue, date, and ticket type aligned—these are distinct venues with separate tickets, not interchangeable admissions.
An older Odaiba reference or an unlabeled photograph can send a plan in the wrong direction. Start with the present official venue page. This comparison concerns practical fit and booking questions, not an objective ranking of the artworks.
Sources for this section: teamLab Planets: official ticket store · teamLab Borderless: official Azabudai Hills guidance
At Planets, make sure you know what the physical walk involves
Planets describes a barefoot water-based experience, including areas where water can reach an adult’s knees. Its visitor information covers clothing and changing needs and limitations that can require a different route or assistance arrangements.
Ask whether the actual conditions suit your party before paying. A photograph of apparently shallow water is not evidence of the depth, stability or suitability of the whole route. This article cannot make a medical or mobility decision for an individual visitor.
Sources for this section: teamLab Planets: official English venue guidance
At Borderless, indoor doesn't mean conditions are the same everywhere
Borderless features dark exhibition spaces, uneven footing, sections with low ceilings, and installations that incorporate flashing lights, loud sounds, and distinct scents. It also notes that certain artworks may not be suitable for every visitor. A "digital art" label does not ensure a quiet or universally accessible environment.
Describe the requirement to the venue and ask about the exact path and support. A broad icon or a companion’s willingness to help is not a substitute for confirming access arrangements. Keep an unanswered condition visible rather than converting it into a positive recommendation.
Sources for this section: teamLab Borderless: official Azabudai Hills guidance
Include clothing, bags and strollers in the day plan
Planets details shoe-and-sock removal, wet clothing, and stroller handling, while Borderless enforces its own luggage limits and stroller storage rules. The rules at one venue don't carry over to the other.
Plan where luggage will be before and after the visit. A mentioned locker is not a reserved fit for your suitcase. Keep essential documents and communications available rather than making the rest of the day depend on retrieving a bag through an unclear storage arrangement.
Sources for this section: teamLab Planets: official English venue guidance · teamLab Borderless: official Azabudai Hills guidance
Compare tickets with matching flexibility
The two venues operate separate ticketing sites. Before buying, verify your date, entry window (timed vs. flexible), party size, and refund/change terms. A flexible pass and standard timed entry are not the same just because both get you in.
At Planets, no: tickets are not sold on site. At Borderless you can buy tickets on the day through the official ticket site if they haven't sold out; on-site sales happen only while tickets last and cost ¥200 more. The official channels are the official ticket website and KLOOK.
Keep the purpose of the visit explicit before changing the plan. First check whether a different date or entry time at the same venue and selected product keeps that purpose workable. Switching to the other venue changes the venue and product conditions rather than merely moving the clock, so do not treat it as an equivalent time shift.
Sources for this section: teamLab Planets: official ticket store · teamLab Borderless: official Azabudai Hills guidance · teamLab Borderless (Azabudai Hills): official venue page
Check payment confirmation vs. entry ticket screens
The Planets ticket store describes its own QR-ticket delivery and display process. Follow the purchased product’s instructions rather than expecting an entry code immediately when a payment notification arrives. The order and the eventual admission credential are different things.
Check how group entry works and make sure your ticket can be displayed properly on the day. If the expected pass does not show up, reach out to the vendor first before reinstalling apps, swapping phones, or repurchasing.
Sources for this section: teamLab Planets: official ticket store
An open Borderless doesn't guarantee every exhibit is running
Borderless publishes venue notices and visitor conditions on its official Azabudai Hills page. It warns that crowds or maintenance can make individual artworks unavailable. Its stated refund exception is an unscheduled closure of the venue; that is not a promise of a refund for one unavailable artwork.
Planets publishes updates under What’s New and conditions under Notes on its official Toyosu page. Its moss garden is not viewable in heavy rain or typhoon-level winds, and the ordinary ticket policy says purchased tickets cannot be canceled or refunded.
As of 19 October 2026, the checked official pages publish no fixed notice period for an individual artwork’s closure and no partial-artwork admission discount. This does not mean every artwork is running. A museum closure, an unavailable artwork and a seasonal artwork change are different cases.
Sources for this section: teamLab Borderless: official Azabudai Hills guidance · teamLab Planets TOKYO: official venue page
Choose the one experience that truly fits your style
Compare the venues against your accommodation, checked transport, personal requirements and other fixed plans. You do not need both merely because they share an artist collective. A manageable visit with understood conditions can be more useful than adding another attraction to a list.
Keep a quick note in your personal planner: record the exact trip or product, date, contact details, and any open questions. This note tracks your own planning, not provider approval. Recheck details if your plans change; this guide does not monitor status, book seats, or provide official confirmations.
Your next step
1. Pick the venue with the chooser above.
2. Price your exact date on the official store (Planets: teamlabplanets.dmm.com; Borderless: borderless-azabudai.ticket.teamlab.art), using the ages in the key facts.
3. Pack for the venue: for Planets, knee-height clothes and a change for children; for Borderless, no flashing shoes or light-up toys.
Sources for this section: teamLab Planets: official ticket store · teamLab Borderless (Azabudai Hills): official venue page
Questions about this guide
What should I wear to teamLab Planets in Tokyo?
Wear clothes you can roll up above the knee. Planets says water "can rise to knee height even for adults", and you walk through it barefoot after leaving your shoes and socks in the locker area. Some rooms have mirrored floors, so if you're wearing a skirt, borrow the free rental shorts (sizes XS to 6L) or a wrap. Sandals without heel support and high heels can't be used in some artworks, but free rental shoes are available. If your clothes get wet, staff won't let you into the next artwork until you change or dry off (you can rent towels), so bring a change of clothes for small children.
Can children visit teamLab Planets or Borderless?
Yes. At both venues children aged 3 and under are free, and tickets for ages 4–12 cost JPY 1,500. Both require children to come with an adult aged 18 or over, but the limits differ. At Planets, children under 13 can't enter without a parent or guardian, and you need one adult for every three children. At Borderless the rule covers elementary-school age and younger, with one adult for every five children. Free-entry children count toward both limits.
Where do strollers and large bags go at teamLab?
Neither venue lets strollers into the exhibition. At Planets you leave the stroller at the stroller parking outside the building and lock it with a wire lock. At Borderless, strollers must go in the luggage room. Both venues have free lockers. At Planets you can't carry any bags into the artwork spaces, and the lockers take items up to 23 × 34 × 37 cm, so larger suitcases are wire-locked in the stroller area. Borderless doesn't allow items over 50 cm into the museum.
Can I change the date or time of a teamLab ticket?
Yes, if you bought it on the venue's official ticket site. You can change it up to three times, at least 2 hours before your entry time, using "Change Admission Date and Time" (Planets) or "Modify Ticket Date" (Borderless). You can't change only some tickets in a multi-ticket order or move to a sold-out slot. At Borderless you also can't switch ticket types. Tickets bought through travel agencies, convenience stores or other resellers follow that seller's terms. Contact the seller, not teamLab.
How much are teamLab tickets by age?
At Planets (Entrance Pass), adults 18 and over pay ¥3,800, junior high and high school students ¥2,800, children aged 4–12 ¥1,500, and children 3 and under are free; a Premium Pass for ages 4 and up costs ¥12,000 and gives priority entry with no fixed time. At Borderless (Entrance Pass), adults pay ¥3,400, ages 13–17 ¥2,800, ages 4–12 ¥1,500, and 3 and under are free; a Flexible Pass costs ¥12,000 with no fixed entry time. Adult prices change by date at both venues.
Can I cancel or get a refund on a teamLab ticket?
Generally no. Planets says tickets “cannot be cancelled or refunded once purchased”, though it may refund tickets if emergency facility maintenance stops your visit, depending on the reason. Borderless refunds tickets “only if the venue has an unscheduled closure”, and transport costs aren't reimbursed. If your plans change, your only option is a date or time change.
What if I arrive late for my teamLab time slot?
At Planets you can still get in if you arrive at any time on the same day during opening hours; ask the staff on site. Last entry is one hour before closing. Borderless asks you to arrive at the time printed on your ticket and doesn't publish a late-arrival rule, so if you're running late, call +81-(0)3-6230-9666 (10:00–18:00).
Can I buy teamLab tickets at the door?
At Planets, no: tickets are not sold on site. At Borderless you can buy tickets on the day through the official ticket site if they haven't sold out; on-site sales happen only while tickets last and cost ¥200 more. The official channels are the official ticket website and KLOOK.
Official pages for this guide
The rules in this guide come from the official pages below. Japan, Booked. does not book or submit requests on your behalf.
- teamLab Planets: official ticket store
- teamLab Borderless: official Azabudai Hills guidance
- teamLab Planets: official English venue guidance
- teamLab Planets TOKYO: official venue page
- teamLab Planets Ticket Store: help
- teamLab Planets: FAQ
- teamLab Borderless (Azabudai Hills): official venue page
- teamLab Borderless: official FAQ
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Sources and how this guide was checked
Published · Based on official sources · Advertisement: this page includes affiliate links. We may earn a commission on eligible bookings.
Official sources
These official sources explain the rules and conditions used in this guide. Live availability and your own booking, admission or service outcome still need to be confirmed for your trip.
- teamLab Planets: official ticket store
What this confirms: The official Planets store specifies the Toyosu location and separates ticket link/QR code access from checkout; a purchase receipt alone does not serve as an immediate entry pass.
Last checked - teamLab Planets: official English venue guidance
What this confirms: teamLab Planets outlines areas with barefoot water entry, dress code recommendations, and route limitations; however, this official guidance cannot assess an individual's personal physical or medical fitness for the experience.
Last checked - teamLab Borderless: official Azabudai Hills guidance
What this confirms: Borderless identifies Azabudai Hills, current opening hours and dated closure notices. The same official page warns that some artworks may be unavailable because of crowds or maintenance, artwork or specifications may vary by season, and the exhibition may be interrupted or canceled. A venue being open therefore does not by itself show that a target artwork can be experienced.
Last checked - teamLab Planets TOKYO: official venue page
What this confirms: Planets lists adult tickets at ¥3,800 (dynamic pricing), ¥2,800 for junior high and high school students, ¥1,500 for ages 4–12 and free entry under 4, plus a ¥12,000 Premium Pass. Tickets are not sold on site. Water can rise to adult knee height, the venue is a 1-minute walk from Shin-Toyosu Station, it is open 8:00–22:00 with last entry 1 hour before closing, and its run is stated as ending at the end of 2027. It is closed on Thursday 5 November and Thursday 3 December 2026.
Last checked - teamLab Planets Ticket Store: help
What this confirms: The ticket-store help covers entry times, lockers that take items up to 23 × 34 × 37 cm, and wheelchair access, including tire covers for visitors using their own wheelchair.
Last checked - teamLab Planets: FAQ
What this confirms: The Planets FAQ explains date and time changes for tickets bought on the official site and says tickets cannot be cancelled or refunded once purchased.
Last checked - teamLab Borderless (Azabudai Hills): official venue page
What this confirms: Borderless lists adult tickets at ¥3,400 (dynamic pricing), ¥2,800 for ages 13–17, ¥1,500 for ages 4–12 and free entry under 4, plus a ¥12,000 Flexible Pass. Same-day tickets are sold while they last, for ¥200 more on site. The venue is 2 minutes from Exit 5 of Kamiyacho Station, is usually open 8:30–21:00 with dated exceptions, is closed on Tuesday 24 November and Tuesday 8 December 2026, and is permanent.
Last checked - teamLab Borderless: official FAQ
What this confirms: The Borderless FAQ says most visitors spend around 2 hours at either museum, and that the official app and website support several languages, including English, Chinese and Korean, with English-speaking staff available inside Borderless.
Last checked
About this guide
Compare the Toyosu and Azabudai Hills venues, physical conditions, bags and ticket flexibility before booking teamLab Planets or Borderless in Tokyo.
This guide can't give you a live quote, hold a booking, or tell you whether you personally qualify or whether something suits your trip.
How we checked this
Sources and limits of this guide
These dated notes clarify what is confirmed by official sources—and what you still need to verify yourself.
If columns are cut off, scroll sideways. Keyboard: focus the table, then use Left/Right Arrow keys.
| Question | What we found | Where it comes from | What this means for your trip |
|---|---|---|---|
| What does teamLab Planets: official ticket store establish? | The official Planets store specifies the Toyosu location and separates ticket link/QR code access from checkout; a purchase receipt alone does not serve as an immediate entry pass. | teamLab Planets: official ticket store | This applies only to the scope stated. |
| What details are covered in the official English visitor guide for teamLab Planets? | teamLab Planets outlines areas with barefoot water entry, dress code recommendations, and route limitations; however, this official guidance cannot assess an individual's personal physical or medical fitness for the experience. | teamLab Planets: official English venue guidance | This applies only to the scope stated. |
| What does official Azabudai Hills guidance clarify for teamLab Borderless? | Borderless is located at Azabudai Hills and provides clear sensory and accessibility guidelines. Because published information regarding on-site ticket sales contains conflicting statements, guaranteed walk-up admission cannot be confirmed. | teamLab Borderless: official Azabudai Hills guidance | This applies only to the scope stated. |
| Does published guidance determine the outcome for your specific case? | No. The cited instructions establish specific facts, not a reservation, current capacity, completed transaction or personal suitability. | The teamLab Planets store and venue pages and the Borderless page above. | Keep missing conditions still unconfirmed and ask the responsible party before committing. |
Based on official sources, linked below.
Guide updates Reviewed
When this guide was checked and what changed
- First published
- Last checked
- Check again by
- What we checked
- teamLab's official Planets and Borderless venue pages, the Planets Ticket Store and its help pages, the Planets FAQ and the Borderless FAQ were checked on 19 October 2026. Prices for a specific date and live availability are not checked.
- Latest update
- : Rechecked on 19 October 2026: added the published closure days for both venues (5 November and 3 December at Planets; 24 November and 8 December at Borderless), teamLab's published visit length of about 2 hours, and Borderless' English, Chinese and Korean app and website support with English-speaking staff. Added the Borderless FAQ as a source.
The date above reflects when these checks were last run. If an individual source was rechecked later, you’ll see that date next to it below. Other copy edits are listed in the update history.
Who edits this guide
One editor looks after this guide
Japan, Booked. is run and edited from Japan. The same editor checks the Japanese and English sources, writes the traveller-facing guidance and keeps the correction history up to date.
What changed
Update history
- Scheduled recheck
Rechecked on 19 October 2026: added the published closure days for both venues (5 November and 3 December at Planets; 24 November and 8 December at Borderless), teamLab's published visit length of about 2 hours, and Borderless' English, Chinese and Korean app and website support with English-speaking staff. Added the Borderless FAQ as a source.
- Scheduled recheck
Rechecked on 11 October 2026: the dated facts in this guide were compared with their primary sources. Nothing had changed.
- Added prices, hours, a chooser and a worked example
Added a key-facts box with prices by age, passes, on-site sales, hours and stations, a venue chooser, a priced Saturday example for a family of four, a next-step list and direct answers on clothing, children, bags, changes, refunds, late arrival and door sales, and replaced an outdated note about conflicting on-site sales information. The official Planets and Borderless pages, the Planets store help and the Planets FAQ were checked on 8 October 2026; the three earlier source records are due for a recheck on 23 October 2026.
- Corrected the evidence-panel count.
Corrected the evidence panel to three sourced statements; current capacity, transaction status, and suitability for individual travelers remain unverified.
- Distinguishing facility opening hours from individual artwork availability
Borderless venue hours and individual artwork availability are tracked separately to reflect official maintenance, seasonal schedules, and temporary closures.
- Source-reviewed publication
Published an independently reviewed guide with dated primary sources, a clear scope and limitations, and links to help you plan your next steps.
If an operator, organiser or product changes in a way that affects the guide, we check it again sooner. Reader reports help us spot what to investigate, and we verify them against current official information before publishing. Read our update and corrections policy. See every guide's review schedule. Suggest an improvement to this guide.